FitMyCar guarantees that all products will fit the vehicle as stated on our website and your order confirmation email.
If a product does not fit as stated then FitMyCar will offer a return for refund or swap over at the buyers preference. (If the product has been purchased incorrectly please refer to our 100 Day Return Policy)
Before proceeding with a return under our Fitment Guarantee you may be asked to send us evidence of the fitment problem along with details of the vehicle. This in order for us to determine the cause of the issue and to qualify the type of return under our policies.
Under our Fitment Guarantee all postage costs will be covered by FitMyCar.
The buyer is responsible for complying with the following conditions:
- Supplying evidence of the fitment defect if requested. This will be in the form of photos showing the issue and the vehicle for us to determine the source of the problem.
- The goods are returned in merchantable as new condition. If there is an issue in regards to fitment then do not use the goods before returning.
- The goods are returned in the same fashion as they arrived. The item must be repackaged as they arrived, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
Items returned that do not comply with the above conditions may be refused and returned to the buyer, unless an explicit written exception is given prior.